Returns & Refunds

We stand behind the quality of every JOKAIN product. Because our collections are produced in limited quantities, we only accept returns for items that arrive damaged or defective.

Refund Eligibility

• Claims must be made within 7 days of delivery.
• A clear, unedited unboxing video showing the sealed package and the defect is required.
• The item must be unused, unworn, with all original tags and packaging.

Once approved, we'll issue a full refund to your original payment method or provide store credit.

Size Exchanges

Ordered the wrong size? No worries—we'll exchange it if your size is still available.

Exchange Requirements

• Request your exchange within 7 days of delivery.
• The item must be unused, unworn, and in its original condition with all tags attached.
• Return and reshipping costs are the customer's responsibility unless we shipped the wrong item or size.

How It Works

1. Contact us with your order code and the size you need.
2. We'll confirm availability and provide return instructions.
3. Once the item passes inspection, we'll ship your replacement.
   
   Note: More info regarding the full process, advance payment, and shipping costs will be given when you apply for an exchange or a refund.