Damage Guarantee: Arrived broken, leaking, or wrong size? We replace it 100% free! (Just send a quick 15-second unboxing video).

Perfume Exchange: Don't like the smell? Swap it for any perfume of the same size (50ml/100ml) and price. Bottle must be 90% full.

Clothes & Jewelry Exchange: Wrong fit or style? Swap for equal value. Must be unworn, unwashed, and have tags on.

7-Day Rule: You must ask for an exchange within 7 days of getting your order.

Shipping Fee: Customer pays the delivery fee for size, scent, or style changes.

Original Box: All items must be sent back in their original JOKAIN packaging.

No Cash Refunds: We offer item exchanges or store vouchers only (no cash back).